Terms of Service & SMS Messaging Policy

1. About FloHaus

FloHaus is software used by window treatment design and installation businesses to manage clients, projects, and communications. Each business using FloHaus (a "Business") operates its own account and communicates directly with its own clients — FloHaus provides the platform, not the client relationship.

2. SMS Messaging Policy

A Business may send SMS text messages to its own clients about their own active project — for example, order production updates, shipping confirmations, and installation scheduling. These messages are transactional and service-related; FloHaus does not support sending marketing or promotional SMS campaigns.

How consent is collected

Consent is collected verbally — in person or by phone, during a Business's initial design consultation with a client — not through a public web form, and not by the client texting a keyword. A staff member asks the client directly, in these words or close to them:

"Before we wrap up, I'd like to confirm — would you like to receive text updates about your project? That would just be things like appointment reminders, letting you know when your installer is on the way, and links to review your design. Message and data rates may apply, and you can reply STOP at any time to opt out. Does that work for you?"

Example exchange

Staff:"Before we wrap up, I'd like to confirm — would you like to receive text updates about your project? Appointment reminders, installer arrival times, design approvals — that's it. You can reply STOP anytime to opt out. Does that work for you?"
Client:"Yes, that's fine."
Staffrecords the client's consent in FloHaus at that moment, before ending the call. The client immediately receives an automatic text confirming they're opted in and reminding them they can reply STOP at any time.

That consent is recorded in FloHaus, tied permanently to the client's own record, timestamped to the moment it was given. It stays in effect until the client opts out, and can be reviewed by the Business at any time. If consent isn't recorded, no message is ever sent to that client, regardless of what would otherwise trigger it.

Message frequency

Varies by project — typically 1–4 messages per active project, over several weeks to months. Message and data rates may apply.

Opting out

Reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT) to any message to opt out at any time. Opting out immediately and permanently stops further messages to that number. Reply HELP for assistance, or contact the Business directly, or email support@flohaus.ai.

3. Contact

Questions about this policy or a message you've received can be sent to support@flohaus.ai.